Refund policy

14-Day Money-Back Guarantee

We stand behind the quality of Glow They Never Saw and the transformation it offers. If you feel the product did not meet the professional standards described, you may contact us within 14 days of your purchase. Please note that as digital products are delivered instantly and cannot be "returned," refunds are granted based on specific criteria to ensure the integrity of the work.

To request a refund, email us at info@glowtheyneversaw.com with your order number. We will process your refund within 3–5 business days to your original payment method. 

 

Digital Products

All products sold at glowtheyneversaw.com — including eBooks, audiobooks, and digital downloads — are delivered electronically and are accessible immediately upon purchase.

 

Due to the immediate nature of digital delivery, all products sold at discounted, promotional, or bundle prices are considered final and non-refundable. By completing your purchase at a promotional rate, you acknowledge that access is granted immediately and the sale is final.

Refund Eligibility To maintain a fair environment for all readers, refunds will not be issued for the following:

  • Change of mind or impulse buys: Once the digital file is accessed or downloaded, the transaction is complete.

  • Subjective preference: Disliking the writing style, tone, font, or aesthetic of the eBook.

  • Lack of application: Expecting results without engaging with the exercises and methods provided.

 

Your 14-day refund window begins on the date of purchase, regardless of when you first access or download the product. After this window, all sales are final.

 

Duplicate Purchases

We do not offer refunds for duplicate purchases of the same product. It is your responsibility to review your cart carefully before completing checkout. Our checkout page clearly displays all order details, including product names and quantities, before payment is taken.

 

If you believe a genuine technical error caused a duplicate charge — not a customer ordering error — contact us at info@glowtheyneversaw.com within 14 days with your order details and we will investigate.

 

Delivery Issues

Your digital product is delivered to the email address provided at checkout. If you have not received your confirmation or access link within 15 minutes of purchase:

•        Check your spam or junk folder

•        Verify the email address used at checkout was correct

•        Contact us at info@glowtheyneversaw.com and we will resend your access immediately

 

Delivery failures caused by an incorrect email address entered by the customer at checkout do not qualify for a refund. However, we will always work to ensure you receive access to your product — contact us and we will resolve it.

 

Technical Issues

If you experience any problems accessing or downloading your purchase, contact us at info@glowtheyneversaw.com within 24 hours. We will ensure you receive full access to your product promptly.

 

Unauthorised Copies

Our products are sold exclusively through glowtheyneversaw.com. Products obtained from any other source are unauthorised copies. We are unable to offer support or refunds for products not purchased directly from our site. Please report unauthorised copies to info@glowtheyneversaw.com.

 

Contact

📩  info@glowtheyneversaw.com

We aim to respond to all refund requests within 24 hours on business days.