Privacy policy

Last Updated: July 25, 2025

This Privacy Policy describes how GlowTheyNeverSaw (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, purchase our digital products (such as Glow They Never Saw eBook), or otherwise interact with us.

By using our Site and Services, you agree to the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or operational needs. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our Site means you accept the updated policy.

Data Controller Information
GlowTheyNeverSaw
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: info@glowtheyneversaw.com
We are the data controller for all personal information processed through this Site.
A Data Protection Officer is not required under Article 37 GDPR, but all inquiries may be directed to the contacts listed above.

2. Information We Collect

Information You Provide Directly

When you interact with us (such as placing an order, subscribing to our newsletter, or contacting support), you may provide:

  • Name
  • Email address
  • Billing information (payment confirmation, address if applicable)
  • Messages you send us through forms or email

Information We Collect Automatically

When you use our Site, we automatically collect certain information using cookies and analytics tools, such as:

  • Device type, browser, and IP address
  • Pages visited, time spent, and actions taken
  • General usage patterns for improving performance

Information From Third Parties

We may receive information about you from third-party providers, including:

  • Payment processors (to confirm transactions)
  • Email marketing services (if you opt into updates)
  • Analytics tools (to help us improve the Site)

Legal Basis (added but DOES NOT change your section structure):
We process personal data under the following lawful bases:

  • Contract performance (processing orders)
  • Legitimate interests (fraud prevention, analytics, security)
  • Consent (marketing emails)
  • Legal obligation (tax, accounting, compliance)

3. How We Use Your Information

We use personal information to:

  • Process and deliver your digital product orders
  • Communicate with you about your purchase or inquiries
  • Send you updates, offers, or marketing (only if you opted in)
  • Improve our Site and user experience
  • Prevent fraud and ensure security
  • Comply with applicable laws and regulations

4. Digital Products & Refund Policy

All products sold on GlowTheyNeverSaw are digital downloads (eBooks, PDFs).
Once delivered, purchases are final and non-refundable, except where explicitly covered under our 14-Day Money-Back Guarantee outlined in our Refund Policy.
Please review product details before purchase.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze visitor interactions
  • Personalize offers and content

You may disable cookies in your browser settings, but some features may not work properly without them.

6. Disclosure of Personal Information

We do not sell or rent your personal data. However, we may share information with trusted third parties in the following cases:

  • With service providers (e.g., payment processors, email platforms) to fulfill orders and provide services
  • With marketing partners, only if you opted in
  • With legal authorities, if required by law or to protect our rights
  • In case of business transfers (merger, acquisition, etc.)

International Transfers (added but within your existing section):
Some of our providers (Shopify, Stripe, analytics tools) may process data outside the UK/EU.
When this occurs, we rely on Standard Contractual Clauses or equivalent safeguards.

7. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no system is completely secure. Please avoid sharing sensitive data in insecure channels.

9. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill purchases
  • Provide customer support
  • Comply with legal obligations (e.g., tax and accounting laws requiring retention for up to 6 years)
  • Resolve disputes or enforce agreements

After this period, personal data is securely deleted or anonymized.

10. Children’s Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect data from children. If we learn that we have inadvertently collected such information, we will delete it promptly.

11. Your Rights

Depending on your location, you may have rights such as:

  • Access – request what personal data we hold about you
  • Correction – request correction of inaccurate data
  • Deletion – request deletion of your personal information
  • Withdrawal of Consent – opt out of receiving marketing at any time
  • Data Portability – request transfer of your data to another service
  • Restriction or Objection – request limits on how we process data

To exercise your rights, contact us at info@glowtheyneversaw.com.

We will respond within 30 days as required by GDPR.

12. International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK.

13. Complaints

If you have concerns about how we handle your personal data, contact us directly.

If you are in the EU/EEA, you may also contact your local data protection authority.

14. Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@glowtheyneversaw.com or contact us at:

GlowTheyNeverSaw
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ, United Kingdom